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Fair Usage Policy

A Fair Usage Policy is necessary to ensure our hosting services are used fairly and our services operate reliably for all customers. Resources provided on all our hosting services including but not limited to Reseller Accounts, Web Hosting Accounts, Virtual Private Servers and Dedicated Servers are all governed by this Fair Usage Policy.

Our aim is to provide a fair hosting service to all our customers. Therefore, we think to impose an actual figure on what we consider to be “excessive” use is not necessarily helpful and may penalise users unfairly. What is deemed excessive will be determined by a number of factors including (but not limited to) the length of time which your excessive usage continues for, as well as the amount of resources being used.

If, in our reasonable opinion, you have breached this FUP, we will contact you by email to let you know that that your usage is excessive and is affecting IrmaWeb.com services/systems and/or other users. We reserve the right to impose reasonable limits to reduce your usage and/or pair you with other users utilising the same or nearly the same amount of usage.

It is acknowledged by users that these resource allotments are optimized and dedicated towards serving web documents and self-need email services and is not to be used as storage area for electronic files, or as a provisioning service for 3rd party email or FTP hosts. All downloadable files or files stored on server must be available for download via a HTML document stored on hosted account in publicly accessible area and must be directly related to the general nature of the website index.

Shared, reseller and VPS hosting packages are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

Contents

Following (including but not limited to) is NOT PERMITTED.

  • Use of the hosting as a virtual disk, or in other words, as a space for files that are not elements of your website.
  • Hosting of Web Portals and/or subscription based services.
  • Illegal contents including, but not limited to pirated software, music, films, applications or other media stored in any file formats or extension. Online storage of file achieves, backups, documents, log files etc.
  • FTP Service / File Sharing services.

Sharing Of Your Account

Having high-limit or unlimited access to resources does not mean, that you can use your hosting in such a way that it negatively affects the server operation, for illegal purposes or in any way that violates applicable legislation.

All services provided by IrmaWeb.com may only be used for lawful purposes. This includes, but not limited to; copyrighted material, material we judge to be threatening or obscene. The customer agrees to indemnify and hold harmless IrmaWeb.com from any claims resulting from the use of our services. IrmaWeb.com is a lawful web-hosting company of which Malaysian law is recognized.

Examples of unacceptable material:

  • Copyright / Pirated Software
  • Hate / Racist / Discriminating sites
  • Child Pornography

Zero Tolarence Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, commonly known as spam. Any user who sends out spam will have their account terminated without notice. IrmaWeb.com, reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. IrmaWeb.com also reserves the right to make any such modifications in an emergency at our sole discretion.

IrmaWeb.com, reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of IrmaWeb.com.

It is also acknowledged by users that these resources are limited by physical restraints of technology as well as by reasonable limits of a shared resource environment. Users must realize that server technology limits the amount of available resources for use, including but not limited to disk drive space, CPU processing power, memory and access speed. It is furthermore acknowledged by users that all provided services are of a shared-server nature, and other users are sharing the provided space. Customer accounts are placed on a server with up to hundreds of other users. IrmaWeb.com along with many other hosting providers use this business model in order to offer web hosting services at affordable rates. Unlimited resource packages are designed to meet the typical needs of small business and home business website. It is NOT intended to support the sustained demand of large enterprises, internationally based businesses, or non-typical applications better suited to a dedicated/vps server.

Resources and Bandwidth Usage

It is acknowledged that any single account is entitled to utilize the server resources, within reason, up to what is allotted or by what is physically available. If resources become scarce, IrmaWeb.com reserves the right to limit users of the affected machine to a lower limit to preserve the effectiveness of the service for all users. If a particular user is in extreme excess of what the average users of the machine have in use (actually used) of their resource allotments, that customer may be asked to remove content, cut resource usage, or relocate to a dedicated/vps server. This policy only applies to web sites that are considered to be abusive in service, disk space or resource consumption and where it is evident that the “fair-use” of resources among customers has been breached, particularly in regards to disk space, bandwidth or CPU processing power utilization. Web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the sole discretion of IrmaWeb.com.

If a “Fair-Usage” breach occurs, which’s determination is solely up to IrmaWeb.com, subscriber may have to remove files from or reduce access to subscriber’s account to an extent as determined by IrmaWeb.com, in order to restore full serviceability to other subscribers affected by the breach. In any case, the subscriber will be notified of any actions that IrmaWeb.com may have to take.

In order to ensure a consistent and quality experience for all Subscribers, IrmaWeb.com does place automated safeguards to protect against any one site growing too quickly and adversely impacting the system until IrmaWeb.com can evaluate said sites resource needs. IrmaWeb.com reserves the right to limit processor time, bandwidth, or processes in cases where it is necessary to prevent negatively impacting other Subscribers.

IrmaWeb.com will not be responsible for any damages your business may suffer. IrmaWeb.com makes no warranties of any kind, expressed or implied for services we provide. IrmaWeb.com disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by IrmaWeb.com and its employees.

If, in our reasonable opinion, you have breached this FUP, we will contact you by email to let you know that your usage is excessive and is affecting IrmaWeb.com services/systems and/or other users. We reserve the right to impose reasonable limits to reduce your usage and/or pair you with other users utilizing the same or nearly the same amount of usage.

IrmaWeb.com have the right to change any term from time to time without prior notice.

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